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Changing a Culture

Some of the church leadership people met with Dave Herman, (our “Transformation Coach”) this morning and I created a few diagrams to help explain some of the things he shared. Although we talked about quite a few other topics, most of the conversations centered on changing a culture.

I think it’s important to first define culture. For the purpose of this conversation, we are not talking about the culture at large but rather “organizational culture” and specifically our own church (Lake Jackson FUMC) culture. In my “Christian Leadership” classes at CBS, we learned that organizational culture is defined as “that which is assumed.” People assume things to be a certain way because a culture has told them so. Assumptions are made based upon the way things have always been done within the culture of that particular organization. Culture is an understood (and mostly agreed upon) set of rules by which everyone plays within that organization. Culture was also described like an iceberg. The way an organization does things (what is seen) helps us understand it’s culture, but there’s usually a lot more under the surface. You can change what is seen, (like core values or mission statements) but without changing the cultural support, nothing will really be different. The look may change, but the direction and momentum remains fixed because culture carries so much weight.

Anyway, here’s the first diagram:

The congregation is represented by the blue line and the leadership by the green.

Church/organizational culture is portrayed by the purple wave which flows in and out of it’s members as a story. The church culture is very difficult to define (a wave) because it is ever-changing and organic in nature. Culture is created, reorganized, and understood by the average member throughout their lives. When they hear stories of things going on in the church or are reminded of memories of the “good ol’ days,” they instinctively define the church by those stories. Although it changes often, the church culture is mostly defined by who the people are, and what they’ve done in the past. This results in a status quo or good ol’ days mentality. Some of the members, are also leaders. They may not hold positions, but they have influence and others hear their stories with greater appreciation.

The leadership of the church is called by God to direct, empower, and equip it’s members to live out the story of God rather than the story of the status quo. They should be mostly concerned about the future of the church and should speak a new story into the lives of it’s congregation. A story which represents the calling they believe God has placed upon them collectively. The red wave represents this “God story.” It’s also important for this story (vision) to be clear, concise, and compelling. (not like a wave)

I should be clear to say that the purple wave may very well be Godly too, but it is fluid in nature and much less defined. Setting a church on a specific course requires strategy which calls for definition and focus.

Too many church leadership teams function the wrong way. They call members to join them. Yet, in the servant leader model, the leaders are called to serve their members – step out of their positions to work alongside them. In doing so, they build relationships which allow them to gain influence. Once that influence/relationship is built, the leader can tell the new story and begin to have an impact on the culture from the ground up. A leader serves. That means culture is formed as leaders kneel.

As those relationships grow, the members, become leaders/interpreters/proponents of the new story which they have seen lived out in their leaders. Pretty soon, enough members have become a part of the new story that the church culture approaches a tipping point. Then the culture truly begins to be shaped by the new story/vision as it ripples through the congregation. Unfortunately, there will always be a few people who will never join the new story. When the whole culture changes around them, they find themselves trapped. Some will leave the organization. Others will just go into hiding, hoping that the new story will fail so they can come out and say “I told you so.” Some will just live out the rest of their lives in bitterness – always trying to regain their personal story. The good news is that God’s story has room for everyone! Some (the disciples) will choose to follow while others (the Rich Young Ruler) will hold on to their own and miss out on God’s best.

I’m excited to be a part of a new story here at Lake Jackson FUMC. I pray that I can be one of those green X’s who will serve this church family by humbly telling a new story and seeking to love in such a way that the culture, community, and my friends will know Jesus more.

Just a final note of thanks to Dave Herman. This is very insightful information, which will benefit us greatly as we seek to be a part of God’s work in the transformation of His church. I also want to apologize if I have misrepresented him in any way. The explanations are a combination of his words and my own thoughts. Dave, if you’re reading this, I’d love to hear your thoughts. Did I get it mostly right?